What is the minimum order quantity for plain glassware?

Plain stock must be ordered in carton quantity. This varies by glass.

What is the minimum order quantity for custom screen-printed glassware?

Our minimum order for printing on glassware purchased through us is 48 of any one style of glass per logo.

If you are supplying your own glass for printing, the minimum is 72 of any one style of glass per logo.

Can you brand glassware if I have purchased them somewhere else?

Yes. If you supply your own glassware, we will need to know a few things prior to sending through a quote and artwork proof, such as:

• What item is being supplied – glasses, bottles, jars etc.
• What brand and style of glassware. For example:
  • Spiegelau Festival Chianti 400ml
  • Gabriel Glas 510ml
  • Riedel Degustazione Red 489/0 560ml
• How many pieces you require printed (72 minimum)
• When the glassware will be delivered to our factory in Preston
• Is the glassware free of any film or chemical coating
• Is the glassware in standard packaging, or are they in specialised packaging that will require more handling, such as:
  • Individually wrapped
  • Individual or small numbers per carton
  • In racks rather than cartons

Please note: In some cases, we may require a sample of your supplied glassware prior to providing an artwork proof or quote.

Do I have to pay a deposit?

In most cases no deposit is required. We will send you an invoice once glasses are printed and ready for collection or dispatch. We just ask that you provide us with credit card details or do an EFT and send through a receipt or remittance as payment is required prior to delivery.

When the order is quite large with a significant amount of glassware ordered in, a deposit may be required. This will be discussed with you prior to order confirmation.

When will my order be ready?

Your order will typically be ready within 5 – 10 business days. If you require your glassware by a particular date, please discuss this upon ordering.

To find out when your order will be ready, please ask one of our team members.

Please note: This estimate does not apply during busy seasons such as Christmas and Easter. Please allow 3 - 4 weeks from ordering to completion.

What do I do if I've ordered the incorrect glass?

If you have accidentally ordered the incorrect glass whether it be size or the type, please get in touch as soon as possible.

Incorrect glassware will need to be returned to our showroom, or we can arrange pick up from you and we will swap this for the correct glass. This may incur a delivery fee.

If there is a difference in price, we will either credit your account or send an invoice for the additional cost.

What if I ordered the incorrect glass and it has been decorated?

If you have accidentally ordered the incorrect glass for decoration, we are unable to offer a return or exchange.  Once the printed glassware has gone through the kiln, we are unable to remove the logo or print. Please let us know with future orders so we can ensure that the same glass is not printed.

What if I received incorrect glassware?

If we have incorrectly supplied your order, plain or printed, please reach out to us as soon as possible and we will do our best to correct the error.

Why is my invoice or completed order missing glasses?

On occasion, breakages will occur while your glasses are in transit to us. We endeavour to inform you or your representative of any breakages when they arrive. In other cases, breakages can occur during the printing or firing process.

Where we have supplied the glass, you will not be charged for the broken glass or the printing.

If you have supplied the glass, you will not be charged for the printing of the broken glass. Any refund of the glass will be between you and your representative. We take no responsibility for any glassware supplied.

Why are my glasses breaking so easily?

If you are breaking a lot of glasses, please refer to our care guide. It all comes down to how the glasses are handled or whether they are the right glass for your venue.

If you feel the glass isn’t working for you please get in touch and we can look into a different glass to suit your needs.  

DECORATION FAQ’S

Do you offer other decoration options?

No. We only screen-print. We believe this is kinder to the glass than etching or engraving.

Can we have a multi coloured print?

No. We only offer single colour screen-printing.

How long does the print last?

In most cases, the print will outlive the life of the glass. The print may fade over time but never completely come off.

Can you print on the foot/base of the glass?

No. You will require a pad printer which we do not have.

Is there an optimal logo size?

The logo size will vary depending on the logo itself. In instances where there is very small text or fine/delicate lines, these may need to be thickened or removed for improved legibility. If this is required, this will be discussed with you.

How do you decide on the best size and placement of the print?

The size and shape of the glass, the number of glassware types, the logo and the desired pour guide are all taken into consideration.

Ideally, the logo should be well balanced to suit the selected range of glassware and allow for easy, consistent pouring by staff. This means making the pour-to placement clear and the same among the different glasses allowing for simplified staff training and a reduction in over or under pouring.

Are there limitations on where on the glass you can print?

Yes. This will vary by glass, and any limitations will be discussed with you when you select your glass. As a general guide, the logo must be no higher than 10mm from the rim of the glass and cannot got below the curve of the bowl. 

What if your recommendations don’t align with our vision?

Provided that the design fits within the printable zone of the glass, our recommendations are simply that, a recommendation. We will discuss any limitations with you, but otherwise, if you are happy to go ahead, your glassware will be printed as decided by you.